At ntc11 we take your privacy seriously. This Privacy Policy explains exactly what personal data we collect when you use our platform, how we use it, who we share it with, how long we retain it, and what rights you hold over your own information. We encourage all Members to read this document carefully alongside our Terms & Conditions.
Every data transmission between your device and ntc11 servers is protected with the same 256-bit SSL encryption standard used by BCA and Mandiri for online banking. Your credentials, personal details, and IDR transaction records are encrypted in transit at all times.
Personal data is stored on access-controlled, encrypted servers. Internal access to Member data is strictly limited on a need-to-know basis and is subject to audit logging. No ntc11 employee can access your full payment credentials or password.
Members have the right to access, correct, export, and request deletion of their personal data at any time. Submit your request via the 24/7 live chat or email our Data Protection team at [email protected] and we will respond within five business days.
ntc11 does not sell, rent, or broker your personal data to third-party marketers under any circumstances. Data shared with partners is strictly limited to what is necessary for payment processing, identity verification, and regulatory compliance.
ntc11 handles personal data for Members across Jakarta, Surabaya, Medan, Bandung, Bali, and throughout the Indonesian archipelago with sensitivity to local privacy expectations and in alignment with internationally recognised data protection principles.
You can withdraw your consent to receive promotional communications from ntc11 at any time by updating your notification preferences in your account dashboard, or by contacting our support team. Withdrawal of marketing consent does not affect your account or service access.
ntc11 ("the Platform", "we", "us", "our") is the data controller responsible for the personal data of Members collected and processed through the ntc11 platform. As data controller, ntc11 determines the purposes for which personal data is collected and the means by which it is processed.
For all data protection enquiries, correction requests, deletion requests, or complaints, Members may contact the ntc11 Data Protection team via the 24/7 on-site live chat or by writing to [email protected] with the subject line "Data Protection Request — [Your Username]".
ntc11 collects the following categories of personal data from Members and prospective Members:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, national ID number (KTP), passport number, selfie photograph | KYC verification, age and eligibility checks, fraud prevention |
| Contact Data | Email address, Indonesian mobile number, city of residence (e.g., Jakarta, Surabaya, Bandung) | Account communications, support, promotional messaging (with consent) |
| Financial Data | Bank account name and number (BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, Bank Permata, OCBC NISP), e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja), deposit and withdrawal history in IDR | Payment processing, AML compliance, withdrawal verification |
| Account Data | Username, hashed password, account balance, bonus credit status, wagering history, bet records | Account management, game integrity, bonus administration |
| Technical Data | IP address, device type and operating system, browser type and version, session timestamps, login history | Security monitoring, fraud detection, platform optimisation |
| Usage Data | Pages visited, games played, betting markets accessed, session duration, feature interactions | Service improvement, personalisation, responsible gaming monitoring |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | Support quality assurance, dispute resolution, compliance records |
ntc11 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data beyond what is strictly necessary for identity verification purposes.
ntc11 collects personal data through the following means:
ntc11 uses the personal data we collect for the following purposes:
ntc11 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
ntc11 does not sell or rent your personal data. We share personal data only with the following categories of third party, and only to the extent necessary for the stated purpose:
ntc11 retains personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following indicative retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account and identity data | Duration of membership + 5 years after account closure | AML compliance and regulatory obligation |
| Financial transaction records | 7 years from transaction date | Financial record-keeping requirements |
| KYC documents | 5 years from account closure | Regulatory obligation |
| Betting and gaming history | 5 years from account closure | Dispute resolution and regulatory compliance |
| Support communications | 3 years from last interaction | Quality assurance and dispute resolution |
| Technical and usage data | 13 months from collection | Platform security and analytics |
| Marketing consent records | Until withdrawal of consent + 2 years | Proof of lawful marketing basis |
At the end of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identified or identifiable individual.
ntc11 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
ntc11 uses cookies and similar browser-based storage technologies to operate the platform effectively and to improve your experience as a Member. The following cookie categories are used:
ntc11 does not use third-party advertising or cross-site tracking cookies. You can manage cookie preferences through your browser settings. Blocking essential cookies may impair platform functionality.
As a Member of ntc11, you hold the following rights with respect to your personal data. To exercise any of these rights, contact our Data Protection team via live chat or at [email protected]. We will respond to all verified requests within five (5) business days.
The ntc11 platform is strictly intended for adults aged 21 and over. We do not knowingly collect personal data from individuals under the age of 21. Our registration process requires date of birth confirmation, and our KYC verification process requires submission of a government-issued photo ID to confirm age eligibility.
If ntc11 becomes aware that personal data has been collected from an individual under the age of 21, all data associated with that individual will be permanently deleted, the account will be closed immediately, and any balance or winnings will be forfeited. If you believe a minor has registered on the platform, please notify us immediately via our 24/7 live chat.
The ntc11 platform may reference third-party services — such as payment providers (BCA, OVO, DANA), game studios (Evolution Gaming, Pragmatic Play), or sports data providers — in the context of delivering platform functionality. When you interact with these third-party services to complete a transaction or play a game, you do so under the privacy policies of those respective providers.
ntc11 does not control the data practices of third-party service providers and accepts no responsibility for their handling of your personal data beyond what is expressly governed by our data processing agreements with them. We encourage Members to review the privacy notices of any third-party service they use in conjunction with ntc11.
ntc11 operates infrastructure and engages service providers that may be located outside of Indonesia. Where your personal data is transferred to or processed in a jurisdiction outside Indonesia, ntc11 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this policy. These safeguards include contractual data processing agreements incorporating internationally recognised standard contractual clauses, and the selection of processors operating under internationally recognised data protection frameworks.
By using the ntc11 platform, you acknowledge and consent to such transfers where necessary for the delivery of platform services, on the understanding that ntc11 maintains the protections described in this policy regardless of where processing occurs.
ntc11 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. When material changes are made, we will notify registered Members via the email address associated with their account and/or via an in-platform notification at least seven (7) days before the changes take effect.
The date of the most recent revision is always displayed at the top of this page. We encourage Members to review this policy periodically. Your continued use of the ntc11 platform after the effective date of any revision constitutes acceptance of the updated policy. If you do not agree with any changes, you may close your account and request deletion of your data by contacting our support team.
For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please reach out to the ntc11 Data Protection team through any of the following channels:
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